Collaboration

• Mandatory for all APC techs, engineers, and managers is maintaining industry certifications like CompTIA A+, Microsoft cloud certifications, and much more. 
• HIPAA compliance verified, APC ensures all employees understand supporting ePHI handlers, maintaining least-access data assignments, and role-based policies 
• Customizing; whether a customer portal for onboarding/offboarding, tailored workflows for specialized services & systems, or complete software development from the ground up, APC does it.  
• We will align service offerings and pricing to match proposals from other IT providers, allowing side-by-side value comparisons 

• Not necessarily but outsourced IT teams are always less expensive.  Hiring, training, and keeping highly skilled technical staff is costly –salaries, benefits, PTO, and there’s always the risk of someone leaving, possibly going to the competition.  APC Integrated eliminates that overhead and worry. 
• Comanaged IT is always an option.  APC can supplement inhouse IT staffers with additional resources and skilled expertise, and work extended hours at a lesser rate. 

Absolutely, we are not a one-size-fits-all shop.  While everyone can benefit from strong EDR and patch management, some business sectors cannot afford to go without added protections, in some cases required by law.  IT techs are not cybersecurity experts.  APC offers advanced tools and dedicated security professionals ensuring a hardened security posture. 

• Service Ticket reporting with KPIs 
• Asset inventory tracking, especially with period control reports on reserve stock or repurposing 
• Access to documentation to see and verify procedures is a must 
• Cybersecurity dashboard –multiple (not a single pane of glass approach); Threat monitoring, proactive processes, and incident response each dictate a vastly different concern with separate requirements. 

APC focuses on niche sectors. This is because our team holds decades or experience and broad skills in these areas. Other outsourced IT companies target industries based on revenue potential. The solutions we install come with industry-proven success.

• Managed licensing to match subscriptions to active employee counts 
• Scalable resource monitoring and management with monthly price adjustments 
• 3^rd party SaaS management to reliably align services –Salesforce, EMRs, CRMs, EMS, Zoom, and more. 

Definitely, aside from the usual M365, AWS, Google, and others, we have the APC Private Cloud, a service where clients use IaaS, PaaS, or SaaS as needed.  We can move a legacy system, even an entire network, to make it available globally, and ensure it’s always backed-up and patched to be current.  All this at extremely low cost. 

Yes, in addition to accommodating off-hours, weekends, and holidays, APC offers flexible SLAs, handles IT crisis and emergency support concerns together with planning projects while using low-impact scheduling. 

APC has a cultural mindset of “over communicating” with customers, vendors, and sub-contractors. This helps avoid many unexpected issues our competition fail to escape.

Account managers not only coordinate internal support concerns but work with customers’ key contacts to maintain a customer perspective on efforts. Our account leads catch missteps before the client is ever impacted. Of course, they also handle escalations and address unresolved issues or dissatisfaction.

Our vCIO services …

• Provide regular meetings with upper management on key concerns
• Steer technology projects far in advance to avoid unplanned expenditures
• Offer an insider’s perspective on sensitive workplace practices execs may not be aware of

Yes, it’s important for CFOs to know and expect steady costs to help control budgeting. Scalability should not represent surprises to expenses when good tools exist to see trends. APC’s billing platform offers transparency and ease to staying on top of IT costs.